Project escalation is a structured process of raising issues, risks, or decisions that exceed a project manager’s authority or ability to resolve.
In this lesson, you will learn:
- Why PMs fear escalations
- The importance of escalations
- Types of escalations
- Conditions to escalate
- How to escalate professionally
- The PMCG Escalation formula
- How to handle being escalated upon
PDU/CEU Eligible: 0.25